Prioritizing Our Patients' Health & Safety 

Dear patients,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
 
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
 
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
 
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
 
• If you are sick or concerned you might be sick, please cancel your appointment. You will not be penalized in any way for the cancellation, even at the last minute.
 
• Our office will communicate with you beforehand to ask some screening questions. When you get to the office, you are asked to remain in your car and call our office number 972-412-5064. A staff member will come out to you and you will be asked those same screening questions again and have your temperature taken before entering the office.
 
• If you are a new patient, we would really appreciate you using the online patient portal to fill out paperwork prior to your appointment.
 
• We will ask you to immediately wash your hands with soap and water when you enter the office.
 
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. There will also be very few chairs present to avoid crowds in the waiting room. Computers will have disposable covers and counter tops, door handles, waiting room chairs and surfaces will be disinfected with increased frequency.
 
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We will also ask that only the patient, and in necessary cases a legal guardian, enter the office. Older children and adults are requested to experience their appointments alone while family members remain in the car and/or waiting room.
 
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
 
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 972-412-5064 or visit our website at www.mymouthdental.com.  
 
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
 
Sincerely,
Dr. Ramsey, Dr. Montoya and Team

Your First Visit

Knowing what to expect during your first visit to a new dentist can help you feel calm and prepared for your first appointment. During your first consultation, you will get to know your new dentist and our friendly and caring office staff. You will also have time to discuss any questions or concerns you have about the health and well-being of your smile. New patients at our office generally undergo a comprehensive oral health examination from their new dentist. The exam may include dental x-rays and a professional cleaning from one of our dental hygienists. 

What to Bring to Your First Appointment

For your first appointment, there are several things you can bring with you to make your visit as simple and convenient as possible, including:

  • Your dental insurance card (if applicable)
  • Any recent dental x-rays
  • Information about your medical history, including medications
  • A form of identification, such as your driver’s license or military ID

Bring a list of questions you want to ask our staff during your appointment as well. 

What to Expect During Your Visit

The goal of your first dental appointment is to get to know the staff and meet your dentist. During this visit, you will likely meet with your dentist to discuss your specific oral health goals and any concerns you may have.

Discuss Your History

Your dentist may ask you about your dental history, so you should be prepared to discuss past dental work as well as any changes you have noticed in your smile.

Comprehensive Oral Health Exam

Your dentist will check the health of your teeth and gums and examine any existing restorations. They will likely also examine your jaw and the way your teeth fit together. The oral exam allows your dentist to obtain a complete picture of the health of your smile. If you have not had x-rays taken within the past six months, you will likely have some taken during this appointment as well.

Treatment Plan

After your initial evaluation, your dentist can discuss your treatment options with you, so that you can make an educated decision about how to proceed.

Dental Cleaning

Depending on your needs, you may also have a professional cleaning from a dental hygienist during this appointment. In some cases, your dentist may recommend waiting until your next appointment.

How Long Will It Take?

An initial dental appointment typically takes between one and two hours. Generally, it is best to arrive 10 to 15 minutes before your scheduled appointment time to complete any patient forms. Preparing for your appointment in advance can help expedite the visit.

Payment Information

After your appointment, we can provide you with a personalized estimate of the cost of your treatment plan. In many cases, we can also contact your insurance provider to discuss coverage. During this appointment, you can also learn more about what types of payment we accept and the financing options we offer. Understanding your coverage and options can help you make a more informed decision about your treatment. 

Schedule an Appointment

The first step to a healthier smile is to contact our office and schedule an appointment. Our staff can answer questions and concerns you have and give you more detailed information about your first visit.

My Mouth Dental and My Kidz Mouth Dental

At My Mouth Dental and My Kidz Mouth Dental, we are committed to providing the very highest standard of care for patients of all ages. Drs. José Montoya, Ashley Ramsey, and Neha Khanolkar provide a range of services and are affiliated with:

  • The American Dental Association
  • The American Academy of Pediatric Dentistry
  • The College of Diplomates of the American Board of Pediatric Dentistry

Are you ready to achieve excellent oral health? Reach out to our practice by requesting a consultation online or calling us at (972) 412-5064.

Contact Us Today

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Rowlett Office

9101 Lakeview Parkway
Suite 200
Rowlett, TX 75088

Open Today 9:00am - 7:00pm

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