Prioritizing Our Patients' Health & Safety 

Dear patients,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
 
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
 
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
 
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
 
• If you are sick or concerned you might be sick, please cancel your appointment. You will not be penalized in any way for the cancellation, even at the last minute.
 
• Our office will communicate with you beforehand to ask some screening questions. When you get to the office, you are asked to remain in your car and call our office number 972-412-5064. A staff member will come out to you and you will be asked those same screening questions again and have your temperature taken before entering the office.
 
• If you are a new patient, we would really appreciate you using the online patient portal to fill out paperwork prior to your appointment.
 
• We will ask you to immediately wash your hands with soap and water when you enter the office.
 
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. There will also be very few chairs present to avoid crowds in the waiting room. Computers will have disposable covers and counter tops, door handles, waiting room chairs and surfaces will be disinfected with increased frequency.
 
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We will also ask that only the patient, and in necessary cases a legal guardian, enter the office. Older children and adults are requested to experience their appointments alone while family members remain in the car and/or waiting room.
 
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
 
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 972-412-5064 or visit our website at www.mymouthdental.com.  
 
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
 
Sincerely,
Dr. Ramsey, Dr. Montoya and Team

Emergency Dental Care

Any injury to the teeth or gums can be serious and should not be ignored. Understanding what types of oral health issues require emergency dental care can help you stay calm in serious situations and protect your oral health. It can also help you avoid unnecessary trips to the emergency room. Some oral injuries require immediate treatment, such as a knocked out tooth, while others can wait until normal business hours. For example, there is no need to rush to urgent care over a lost filling

Do I Need Emergency Dental Care?

First, call a dentist’s office. The staff can ask questions about your injuries and determine whether you need to come into the office or go to urgent care. Call your dentist even outside of their normal business hours: they may have an answering service or an emergency line. 

In general, if something hurts, you may have an emergency. Injuries which require immediate dental care include:

  • Knocking out an adult tooth
  • Jaw injuries
  • Possible fractures
  • A punctured lip

If you have injured your lip or tongue and are unable to control bleeding with pressure or a cold compress, seek medical attention. 

Not every injury requires emergency care, though. Depending on the severity of the injury and the location of the tooth, a cracked or broken tooth may not constitute an emergency.

If you cannot reach your dentist, visit the nearest emergency room and to determine whether the injury can wait or needs immediate care.

What to Do for a Knocked Out Tooth

Knocking out a permanent tooth is one of the most serious dental emergencies. If you act quickly, there is a good possibility of saving the tooth. Your dentist needs to replace the tooth in the gums as soon as possible after the injury so that the bone can reattach to the tooth root. 

To protect your tooth until you can see your dentist:

  • Avoid touching any part of the tooth that was under the gum
  • Handle the tooth carefully
  • If the tooth is dirty, hold the upper part and rinse it with milk. You can also use water if no milk is available
  • Do not wipe the tooth with a washcloth or other fabric
  • Keep the tooth moist. Store the tooth in a glass of milk, between your cheek and gum, or in a cup with saliva

You can also try to replace the tooth into its socket in the gums. Make sure it is facing the correct way first, but do not try to force it into place. If it does not easily slip into place, keep it moist and go to your dentist as soon as possible. 

What to Do for a Broken Tooth

Chips, cracks, fractures, or breaks can result in serious damage to your oral health. However, they may not need immediate dental care. Call your dentist’s office if you break a tooth and the staff can determine whether your symptoms require emergency care. Typically, they will try to get you into the office the same day.

In some cases, you may only notice a chip or crack because of a sharp edge on your tooth. In others, the fracture may expose or damage nerves, leading to dental sensitivity, discomfort, or pain. Different types of breaks require different care.

Cracked Teeth

If you crack a tooth, you need to see a dentist. In some cases, the tooth looks fine, but hurts when you put pressure on it or when you drink something hot or cold. A tooth that hurts all the time may have nerve damage and is a sign of a serious condition. For some patients, cracked teeth only hurt when they release pressure from the tooth. 

Broken Teeth

As soon as you notice a break, you should see your dentist. Breaks often damage the nerves inside of your teeth. While you do not need to go to the emergency room for a break, try to make an appointment for the same day. Until your appointment:

  • Periodically rinse your mouth with warm water
  • Use a cold pack to reduce swelling and relieve pain 
  • Take an over-the-counter pain medication
  • Apply pressure with gauze or a damp tea bag if there is bleeding

If you cannot see your dentist right away, you can use dental cement from a drugstore to cover the broken tooth. Dental cement can hold your tooth together temporarily and prevent further damage. 

What to Do for Injured Lips or Tongue

Trauma to the inside of the mouth is quite common. A fall or a blow to the face can cause your teeth to cut the surface of your lips, tongue, or cheeks. This type of injury can bleed heavily, due to the rich supply of blood in the area. However, the soft tissue usually heals quickly. 

emergency-dental-careCreated with Sketch.

The first step is to rinse out your mouth with salt water or hydrogen peroxide. In many cases, this will clear out the blood and allow you to determine the extent of the injury. If bleeding continues, apply pressure using a clean cloth for at least five minutes. Ice or a cold compress can limit swelling, bleeding and discomfort. 

You should seek medical care if:

  • Pressure and cold compresses do not control the bleeding
  • You have a clearly deep cut
  • The cut crosses the border between the lip and facial skin
  • The lip is punctured

If, after the first couple of days, you develop symptoms of an infection, such as redness, fever, pus, or swelling, contact your dentist right away as you may need an antibiotic.

What to Do about a Lost Filling Or Crown

Sometimes, dental fillings or crowns fall out. This situation is rarely an emergency. However, it can be painful and you should see your dentist promptly after it happens. Your filling or crown was in place for a reason and leaving it untreated can cause other issues to develop. You can protect and seal the tooth surface with dental cement until you can see your dentist. 

Dealing with a Dental Emergency

A quick reaction to a dental emergency can save a tooth. Do not leave oral health concerns untreated. If you believe you need immediate dental care, stay calm and contact your dentist or visit an emergency room as soon as possible.

My Mouth Dental and My Kidz Mouth Dental

At My Mouth Dental and My Kidz Mouth Dental, we are committed to providing the very highest standard of care for patients of all ages. Drs. José Montoya, Ashley Ramsey, and Neha Khanolkar provide a range of services and are affiliated with:

  • The American Dental Association
  • The American Academy of Pediatric Dentistry
  • The College of Diplomates of the American Board of Pediatric Dentistry

Are you ready to achieve excellent oral health? Reach out to our practice by requesting a consultation online or calling us at (972) 412-5064.

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Rowlett Office

9101 Lakeview Parkway
Suite 200
Rowlett, TX 75088

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